This website is operated by Letters from Belle. The following Terms and Conditions apply to the relationship between Letters from Belle and our site’s users.

At all times, any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and this website, refers to Letters from Belle.

At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.

The below Terms and Conditions govern the use of the Letters from Belle website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions – and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.

OUR SERVICE

Letters from Belle specialises in custom lasercut designs for events and the home.

If you’d like to chat about our process, our designs, or anything else, get in touch with us by emailing: hello@lettersfrombelle.com

We reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service, or using our service in an unlawful manner.

Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.

ORDERS

You can place your order online by browsing our collection, selecting the various material and custom additions and then ‘add to cart’. You can then proceed to checkout, during which we’ll also collect certain details for you (see our Privacy Policy for more information). We’ll ask for these details only when necessary to deliver our service to you. After your order is complete, you’ll receive a confirmation email from us. If you don’t receive this email, or if any details are incorrect, please contact us immediately.

PRICES & PAYMENT

All prices are in Australian Dollars (AUD) and do not include Australian GST of 10%. As a small business we are not registered for GST, and GST will not be charged. Delivery charges are not included in the prices quoted. We accept payment by PayPal, Visa, Mastercard and direct deposits. Payment is taken at the time of placing your order. In the event that we cannot fulfil your order, payment is returned in full. As all orders are custom made, no refunds will be given for change of mind.

We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.

CUSTOM ORDERS

You can arrange a custom order or large quantity order that is not listed on our website by getting in touch. Large custom orders require a 25% deposit to secure the order. This ensures Letters from Belle allots enough time to design and produce each custom order. Deposits are non-refundable if the order is cancelled within 8 weeks of the customer’s required date.

COLOURS

We have done our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

CANCELLATION

Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items.

INTELLECTUAL PROPERTY

All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on our website or throughout our social media, is the copyright material of Letters from Belle and remains our intellectual property at all times.

This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at Letters from Belle. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden.

Action may be taken against any person or persons who are found to be misusing our intellectual property.

RETURNS, EXCHANGES AND REFUNDS

Letters from Belle cannot take any responsibility for lost or damaged mail once it has left our care. We also don’t offer refunds or exchanges on personalised and custom orders.

Lots of care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.

If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We’ll assess damage on a case-by-case basis, and it’s at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.

Where repair or replacement is deemed necessary by our team, your initial item must be returned to us in an unused condition, including all original packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.

Please retain proof of postage until we have confirmed your replacement has been processed.

We reserve the right to refuse returns if they don’t meet the conditions above.

Refunds and replacements will not be offered if the customer:

– simply changes their mind

– decides they do not like the purchase

– decides they have no use for it

– damages the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces

Our personalised products are made-to-order according to each customer’s specifications, so changes and requests for returns or re-makes where the customer has made a personalisation error or simply changed their mind are not possible. We understand that these things happen sometimes though, and where we can, we’ll try to help out with an affordable solution if we receive notification within the time period specified above. 

If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.

INCORRECTLY SHIPPED PRODUCT

Letters from Belle offers a 14 day return policy on products that are ‘incorrectly shipped’. In the event that you receive a product that is different to the one ordered (‘incorrectly shipped product’) you should notify Letters from Belle immediately upon receipt of the product. For all ‘incorrectly shipped products’, we will resend your order as soon as possible and inform you of how to return the incorrect order to us, at no additional delivery charge to you.

PROMOTIONS

From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.

These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.

We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs). 

While we will never share your personal details, from time to time we may use photos and/or videos of our products with your images/photos/logos on them for promotion and marketing on our digital channels (including, but not limited to: our website, our social media, our emails). You can request for products with your images/photos/logos not to be used for our promotional purposes by emailing us at hello@lettersfrombelle.com with your order number and a specific request not to include any of the pieces from your order in our image/video promotions and marketing.

 PRODUCT INFORMATION

We take care to ensure that the images and descriptions of our products are accurate. We can’t, however, be liable for differences in colour or appearance that may be attributed to variations in calibration of your computer monitor or handheld device as compared to the printed colour of our products.

Kindly note, actual products may vary slightly in colour from those shown on your screen. We do our best to display our products as accurately as possible in photographs and video, however we cannot guarantee the identical match of these colours. If you wish to have a sample of any material posted to you prior to ordering, please contact us at hello@lettersfrombelle.com

In addition to this, because our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, grain, appearance or otherwise, is not considered a fault and is instead reflective of the individuality of each item.

PRODUCT CARE

Please take note of the following care instructions to ensure the longevity of your Letters from Belle products.

We suggest placing your Letters from Belle items out of reach of children to ensure the best care for them. Many items are delicate and must be handled carefully. 

We don’t offer a warranty period for any of our products. We encourage you to take all reasonable precautions to ensure the long-life and quality of your items. Please contact us at enquires if you require any further information regarding the long-term care of your particular product.

LINKS TO THIRD PARTY WEBSITES
On occasion we might provide links to third party websites throughout our website or social media channels.

Following any third party links is at your individual discretion and we don’t assess or police these services or their policies and practices. You should always read the policies available before you engage in any third party service.

We will not be held liable for any loss, damage or otherwise that may occur through the use of any third party links.

SOCIAL MEDIA

Letters from Belle uses social media channels to update our customers about our brand, our products, and our promotions.

We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.

We welcome all kinds of comments and thoughts – supportive, opposing, critical, etc., as long as they’re made in the spirit of constructive and civilised dialogue. Please use polite language.

Please do not re-post our images without permission. Any image re-posted from our website or social media must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images.

FEEDBACK

We are always keen to hear people’s thoughts and feedback about our products and service. We reserve the right to publicly display any feedback shared with us – the feedback may be displayed on our website or via our social media channels.

If your feedback is shared by us, this will only ever be done using your first name and state where you live, or using your social media handle (i.e. account name).

If you don’t wish for us to share your feedback, please notify us.  

CHANGES TO TERMS AND CONDITIONS

Letters from Belle is always evolving, and as such, we may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence.

Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.

PRIVACY

Any personal information that is provided to us throughout your visit to Letters from Belle via email, or via our social media channels, will be governed at all times by our Privacy Policy. This policy is available on our website and details how your personal information will be collected, stored and dealt with by us. Please make sure to read this policy before interacting with our service or providing us with any personal information.

WHOLE OF TERMS AND CONDITIONS

This document comprises the whole of the Terms and Conditions that govern the use of the Letters from Belle website.

These Terms and Conditions are current as of September 2021. If you have any questions, concerns or simply require further information about Letters from Belle, please contact us at hello@lettersfrombelle.com and we’ll do our best to assist you.