TERMS AND CONDITIONS
All the material on this website is protected by the copyright and intellectual property of Letters from Belle. It is illegal to copy or use any of the designs or images on this website without written agreement obtained by Letters from Belle.
PRICES & PAYMENT
All prices are in Australian Dollars (AUD) and do not include Australian GST of 10%. As a small business we are not registered for GST, and GST will not be charged. Delivery charges are not included in the prices quoted. We accept payment by PayPal, Visa, Mastercard and direct deposits. Payment is taken at the time of placing your order. In the event that we cannot fulfil your order, payment is returned in full. As all orders are custom made, not refunds will be given for change of mind.
LARGE CUSTOM ORDERS
Large custom orders require a 25% deposit to secure the order. This ensures Letters from Belle allots enough time to design and produce each custom order. The total invoice balance will be based on the final names list provided. Deposits are non-refundable if the order is cancelled within 10 weeks of the event date.
We have done our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Letters from Belle offers a 14 day return policy on products that are ‘incorrectly shipped’. Details of our ‘incorrectly shipped’ policy is provided in this document.
INCORRECTLY SHIPPED PRODUCT
In the event that you receive a product that is different to the one ordered (‘incorrectly shipped product’) you should notify Letters from Belle immediately upon receipt of the product. For all ‘incorrectly shipped products’, we will resend your order as soon as possible and inform you of how to return the incorrect order to us, at no additional delivery charge to you.
Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details.